Frequently Asked Questions

  • Fall 2020 update: We are open and fulfilling orders. From our family to yours, we hope you are well during these unprecedented times.
  • Orders typically ship in about 1 business day, with free 2 or 3 day shipping in the United States. If you ordered a custom ring like a fingerprint engraved ring, it may take 2-3 business days after we receive your fingerprints for your order to ship.
  • Some rings take 2-5 days to create, and others take up to 6 weeks. These times are noted on the specific ring pages.
  • For our 14k gold rings, creation times are posted on the product page that you ordered from. Your order will ship with 2-day shipping as soon as your brand new ring is ready.
  • Our rings ship from the United States.
  • We are closed on weekends and holidays. 
  • Returns are easy! Just contact us with your order number and we'll be happy to help. Most of our rings have a 30-day return policy.
  • Need a size exchange? Contact us and we'll get all of the details to you via email.