FAQs

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  1. Ordering
  2. Shipping
  3. Ring Sizing
  4. Exchanges
  5. Returns
  6. Warranty
  7. Customer Service

Ordering

  • Most jewelry ships the same or next business day.
  • Some items are custom made. All processing times are listed in the bullet points below the price.
  • Engraving will not delay your order.
  • Orders are processed quickly, so we may not be able to modify your order after it is placed. Contact us here if you need to request a change to an order that has not yet shipped.
  • Fingerprint and handwriting engraved rings take 2-5 business days to create after we receive your images.

Shipping

  • All jewelry includes free expedited 2-3 business day shipping in the USA.
  • Shipping upgrades are available at checkout. Upgrades do not override processing times.
  • Most orders are shipped with FedEx, UPS, or USPS.
  • If you list a PO box as a shipping address, please also include a physical address for FedEx and UPS deliveries.
  • Orders do not ship on weekends or holidays.
  • Our jewelry ships from the United States.
  • Outer shipping packaging is discreet and doesn't indicate jewelry or gift contents.
  • Tracking numbers are sent via email. It may take 24 hours for the carrier to update the status once they receive the package.
  • Shipping information can be found here.

Ring Sizing

Exchanges

  • Most new and unworn jewelry can be exchanged for another size or style within 30 days of purchase.
  • Exchanges must be requested via email or through our online request form.
  • Rings with lifetime size exchanges may be exchanged anytime regardless of wear.
  • Exchanges take about 2 weeks, but we can typically arrange expedited exchanges if needed.
  • Engraving fees apply for replacement and exchanged rings.
  • Shipping fees are the responsibility of the customer.
  • 14k gold rings incur warranty and size exchange fees.

Returns

  • Our return policy is available here.
  • Returns must be requested via email or through our online request form.
  • Most new and unworn rings can be returned within 30 days of purchase.
  • Engraving fees are non-refundable.
  • Rings with engraving are refundable unless otherwise noted.
  • Shipping fees are non-refundable (overnight shipping, international shipping).
  • If you would like to order a few rings or a few sizes at once to try on, feel free to do so! We'll set up a return for anything you don't love.
  • Returns of 5 or more items may be subject to a restocking fee.
  • Actual shipping and handling costs of $9.99 per item are refundable for one ring per household. Rarely, this fee may not be refundable in cases where multiple orders are placed and returned.

Warranty & Care

  • Many of our items include a manufacturer's warranty. A link to the specific policy is listed in the details below each ring's price.
  • General warranty details are available here.
  • Read about how to care for your ring.

Customer Service

  • Our contact details and other information is available here.
  • We are closed on weekends and holidays.
  • Read more information about us here.
  • See some of our thousands of customer reviews here.