Exchanges & Returns


Most new, unworn rings may be exchanged for another size or style within 30 days of the original delivery. If you need to exchange an item, Contact Us and we'll be happy to help. Shipping fees for size exchanges are the responsibility of the customer. 


Most new, unworn items may be returned within 30 days of the original delivery for a full refund. We offer free USPS first class return shipping labels for USA orders upon request (limit one per household). Rings that have been exchanged are not eligible for return. Shipping fees for expedited and international orders are non-refundable. Actual shipping fees of $9.99 are refundable for one ring per household. Engraving fees are non-refundable.

If you need to return an item, please Contact Us with your order number. We will respond within one business day with instructions for how to return items from your order. Please note that you must receive return authorization prior to returning any items. Items returned without authorization can not be processed.

Cancelled orders for made-to-order jewelry over $900 are subject to a 3% processing fee.

Our precious metal 14k gold rings ($1300 and up) are not returnable if they are engraved, and non-engraved 14k gold rings will be charged a 25-40% refurbishing fee if they are returned with any signs of wear. Custom rings are non-refundable (these are created with the help and collaboration of our staff members and do not include standard engraving).