Exchanges & Returns

Exchanges

All new, unworn rings may be exchanged for another size or style within 30 days of the original delivery. If you need to exchange an item, Contact Us and we'll be happy to help. Shipping fees for size exchanges are the responsibility of the customer. Rings with lifetime resizing may be exchanged anytime regardless of wear.

Returns

New, unworn items may be returned within 30 days of the original delivery for a full refund. We offer free USPS first class return shipping labels for USA orders upon request. Rings that have been exchanged are not eligible for return. Actual shipping costs are non-refundable for returns beyond the first return per household. Our precious metal 14k gold rings ($1300 and up) that are engraved or show signs of wear will be charged a 20-40% refurbishing fee, depending on the ring and condition in which it is received. Custom rings are non-refundable (these are created with the help and collaboration of our staff members and do not include standard engraving). 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Please note that you must receive return authorization prior to returning any items.