We guarantee complete satisfaction with our rings for 30 days after delivery. You may return new and unworn items for 30 days after receiving them. After that period, rings are covered only by the manufacturer's warranty. The warranty details for your ring can be viewed on the specific ring page. Not all manufacturers cover their rings with a warranty. To request warranty work, Contact Us.
General Details for size exchanges and warranty replacements:
- Engraving is not covered by the warranty and must be purchased for any replacement rings.
- Our rings typically cannot be repaired or resized like traditional metals. Rings sent for warranty work or size exchanges will almost always be completely replaced.
- Shipping fees are the responsibility of the customer. Vansweden Jewelers covers return shipping costs for one warranty claim or size exchange (USA orders only).
- Custom work is not covered by the warranty and replacement costs are the customer's responsibility.
Warranty Details for International Orders. Shipping fees for warranty claims or size exchanges are the responsibility of the customer. Typically the return shipping fee is $25.00 USD. Customers are responsible for any taxes or customs fees.