We're happy to answer questions, set up size exchanges, or help with returns. We are open Monday through Friday, excluding holidays. Please allow up to 1 business day for a response. If you need assistance, we're here! Here are some options on how you can contact us:
- Rapid Help: If you need a response as soon as possible, use this form. This is the quickest way to contact us.
For other inquiries:
- Fill out the form below
- Email support@vanswedenjewelers.com
- Text us at (702) 983-0875
- Send a message from your account on our website
- Call us toll-free at (800) 561-7619 (COVID-19 Update: Due to high demand, we currently have 2-3 business day response times for calls. For quicker responses, we recommend email or text message.)
Here are a few answers to frequently asked questions:
- July 2020 update: We are open! From our family to yours, we hope you are well during these unprecedented times.
- View our shipping, return, exchange, and warranty details here.
- Orders typically ship in about 1 business day, with free FedEx 2-day shipping in the United States. If you ordered a custom ring like a fingerprint engraved ring, it may take 2-3 business days after we receive your fingerprints for your order to ship.
- For our 14k gold rings, creation times are posted on the product page that you ordered from. Your order will ship with 2-day shipping as soon as your brand new ring is ready.
- Our rings ship from the United States.
- We are closed on weekends and holidays. Your order will ship the business day after a weekend or holiday.
- Returns are easy! Just contact us with your order number and we'll be happy to help. Most of our rings have a 30-day return policy.
- Need a size exchange? Contact us and we'll get all of the details to you via email.