Warranty & Size Exchanges for Precious Metal Rings

  • The warranty covers size exchanges and manufacturer’s defects.
  • A warranty/size exchange fee equal to 25% of the MSRP applies for all replacement rings. This is typically 30-40% of the purchase price; the fee often exceeds $500.
  • Rings sent for size or warranty exchanges will typically be completely replaced with a new ring, which will take about 4-12 weeks to create.
  • We highly recommend ordering our ring sizer and/or contacting us for a test ring before ordering our custom made 14k gold rings.
  • Third party alterations will void the warranty.
  • Rings can only be replaced with the same ring style and width.
  • A similar style may be substituted in case of the ring style being discontinued.
  • The warranty only applies to original purchaser only and is not transferable.
  • The warranty details may change without notice.

The following are NOT covered by the warranty:

  • Wear and tear (including scratches)
  • Inlays (damage to inlays is considered normal wear and tear). Some inlays are exposed and are prone to damage.
  • Lost or damaged stones
  • Loss or theft
  • Sentimental value
  • Engraving fees (a fee applies for engraving on replacement rings)
  • Shipping fees (typically $9.99 for USA orders, or $29.99 USD for international shipping)
  • Taxes/duties/customs fees/etc.