General details for size exchanges and warranty replacements:
- Engraving is not covered by the warranty and must be purchased for any replacement rings (usually $15 per ring).
- Shipping fees both ways are the responsibility of the customer. Return shipping is $9.99 per replacement. You may use any carrier you would like to send the ring back.
- Our rings typically cannot be repaired or resized like traditional metals. Rings sent for warranty work or size exchanges will almost always be completely replaced.
- Custom work is not covered by the warranty and replacement costs are the customer's responsibility.
Manufacturer's Defects. If your ring cracks or breaks from accidental damage, it will be replaced by the manufacturer's warranty. If your ring style is no longer being manufactured, a similar style may be substituted. Please note that the warranty does not cover normal wear, including scratches, as our rings are scratch resistant, not scratch-proof. We are not responsible for any sentimental value of the original jewelry. There is a fee to replace any lost or damaged stones. The warranty strictly covers the ring, not the inlay; inlay damage is considered normal wear and tear. Please be aware that some inlays are exposed and could be more prone to damage. Any third party alterations to our rings will void the warranty.
Warranty Details for International Orders. Shipping fees for warranty claims or size exchanges are the responsibility of the customer. Typically the return shipping fee is $25.00 USD.