*Free 2-Day Shipping: Valid only for addresses in the contingent United States. Please note that 2-day shipping does not override any processing or creation time periods.
We can ship to physical addresses in the United States using free 2-day shipping. If you need your order faster, you may choose an upgraded delivery option at checkout. When your order ships, you will receive a tracking number via email. Please note that it may take up to 24 hours for tracking information to appear after the carrier picks up the shipment.
Most of our rings will ship the same or next business day after you order, even if you choose engraving. Rings with your custom fingerprints or handwriting may take 2-5 business days for our designers to prepare and create your ring. Please note that some of our 14k gold rings and dinosaur bone rings take 3-8 weeks to create, so please plan ahead. The lead time is noted on each product page. If no creation time is listed then the ring is ready to ship when you order.
International Shipping. We are able to ship most items internationally to Australia, Canada, Denmark, Germany, Ireland, New Zealand, the UK, and most other countries. All international shipments are sent via FedEx for $29.99 per order. Although this is typically a quick shipping service, we are not responsible for delays during customs or delivery delays. Please note that any and all customs fees, import fees, or other taxes are the responsibility of the customer.
Returns & Refunds
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Please note that you must receive return authorization prior to returning any items.
You may return most new, unworn items within 30 days of the original delivery for a full refund. The engraving service itself is not refundable (typically $15), but rings that have been engraved may still be returned. We offer free return shipping labels for USA orders upon request. Rings that have been exchanged are not eligible for return. Actual shipping costs are non-refundable for returns beyond the first return per household. Custom rings are non-refundable (these are created with the help and collaboration of our staff members and do not include standard engraving).
Typically, your refund will be received within about three weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days), the time it takes us to process your return once we receive it (3 to 10 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
Most new, unworn rings may be exchanged for another style within 30 days of delivery. If you need to exchange an item, please Contact Us with your order number and details about the product you would like to exchange. Please note that you must receive return authorization prior to returning any items.
Lowest Price Guarantee Policy
We guarantee the absolute lowest prices available anywhere! If you find one of our products available elsewhere for less, we will be happy to refund you 110% of the difference! If you haven't ordered yet we'll provide a discount code to you. If you have already ordered (within the last 30 days) we will refund the difference to your card. To receive a price match, please contact us with your name, the product you would like to purchase, and a URL link to the competitor's product offering. In some instances we may require additional details.
Please note that the competitor's product must be the identical model from an authorized U.S. dealer. Specifically, the product must have the same U.S. manufacturer's warranty, model number, contain the same components, and must be brand new (not refurbished). Competitor's product must be in stock. We reserve the right to verify another online company's product availability and price before issuing a price match or refund. We do not price-match on products listed on auction websites or member-only websites (such as sites that require a periodic membership fee). The Lowest Price Guarantee does not apply to pricing errors, clearance, or close-out items. The Lowest Price Guarantee applies to the TOTAL cost to purchase and deliver the item, including shipping, processing, handling, taxes, and other applicable fees. The Lowest Price Guarantee applies to products offered online via e-commerce websites. It does not apply to private party sales or products sold at "brick-and-mortar" stores. We reserve the right to refuse a price match on which we would incur a loss. Furthermore, refunds are limited to the amount of gross profit we recognized on the sale.
Privacy & Security Policy
We are fully committed to protecting your privacy. We collect statistical information on the products and pages you view. We analyze that information to enhance your shopping experience with us. When you place an order, we collect basic information such as your name, address, phone number, email address, and credit card information. We use this information to process and ship your order, and to contact you regarding your order and to answer any questions you may have. We may also share this information with certain suppliers and shipping companies for the sole purpose of processing and shipping your order.
After you place an order or register for our newsletter, we may contact you at a future date to keep you informed of sales, promotions, new product releases, etc. Any additional information you provide us will enable us to customize your experience at our site, showing you products and specials that may interest you.
We have advanced security measures in place to protect you against unauthorized access, loss, misuse, and alteration of your personal information that we collect. We utilize a firewall and use SSL encryption (secure certificate) to keep your information secure. We use your Internet Protocol (IP) address to identify you and gather general demographic information.